What We Collect and Why We Use It
When you open an account, we collect your name, mobile number, and the wallet details you register — whether that is a bKash number, a Nagad account, or a Rocket wallet. We use this to verify your identity, process deposits, and confirm withdrawals back to the
-
1
correct wallet. If you contact support, we log that conversation to track resolution. We also collect device and session data automatically — browser type, IP address, and pages visited — to detect unusual login patterns and keep your account secure. We do not sell your personal
-
2
data to third parties. Payment transaction records are kept in line with financial compliance requirements applicable to eligible regions; the exact retention period depends on local law. You can request a copy of the data we hold on your account at any time by reaching our
-
3
support team through the channels listed on this page. Accuracy matters: if your registered bKash or Nagad number changes, update it immediately in account settings to avoid withdrawal delays.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.